Anytime a company implements the 360 degree feedback program it causes a stir within the entire framework of the company. Feedback programs that affect compensation decisions are always going to raise a few hackles. Change is not something most people accept with grace at the best of times but if you are implementing a program such as this, expect the fear factor to exceed normal limits. If you are not careful with the “Roll Out” it could be a disaster requiring months and months of trouble shooting.
The 360 degree feedback is a tool that a company can use to provide each employee with an avenue to receive feedback from not only their immediate supervisors but also several of their co-workers as well. The program also includes feedback from customers and any other staff that you have in a reporting capacity.
The greatest component is the self assessment. This gives an employer a view into how the employee views themselves and their role in the company. Utilized properly it can be one of the single most valuable assets, when it comes to employee retention.
The 360 degree feedback system gives each individual a way to understand how his/her performance truly impacts the company and their coworkers. To be effective the feedback provided must be based on behaviors that are clearly visible by all employees, customers and staff members.
The 360 feedback is designed to give insight into the skills and behavior patterns of the employee so that they can be evaluated as to their fit for the execution of the company’s mission statement. The feedback is set to such a high standard that in order to adhere to them the employee has to exceed most customers expectations.
The 360 degree feedback system is designed so that the employee and management set the rates as those who work intimately with said employee. Those who get to see them in action day after day. It is not a tool to beat an employee over the head but one to help them to understand their strengths and weaknesses with the ultimate goal of encouraging growth and increased productivity.
Although there is much debate as to the usage of the 360 degree feedback system, it has its strong points. A lot of organizations that have successfully incorporated the system has cited the following aspects as the most desirable, these will be seen if you have instituted the 360 degree feedback system correctly.
- Feedback from multiple sources that is comprehensive and complete. This will also free up managers from constant observation of the employees, by choosing trusted well rounded employees to provide evaluations based on the provided set of standards. Seeing themselves and their performance through the eyes of their co-workers will be enlightening and can be just the thing needed to improve personal performance.
- The feedback system will help the workers become a better team and to work more effectively together. The multifaceted rating system makes the employees more accountable to each other and if planned properly improves communication and morale.
- The 360 degree feedback will help the employee to develop better organizational skills and can be a goal setting platform.
The 360 degree feedback system is one that you will come to embrace and may even leave you wondering what you ever did without it. Sure there will be times when employees will go through the gambit of emotions of fear, hate and even sometimes loathing but this will not last very long once they all see how it can enrich their work experience.
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